At EGYPT TOP LIGHT, we are committed to providing reliable and timely delivery of our products and services. This Delivery Policy outlines the terms and conditions related to how and when we deliver to our customers.
We offer delivery across:
Greater Cairo and surrounding areas
Other cities within Egypt, based on service availability
For special delivery arrangements outside these areas, please contact our team
Standard delivery is completed within 2–5 business days after payment confirmation.
Express or same-day delivery may be available upon request and may incur additional charges.
For service-based orders (e.g. installations or site visits), appointments will be scheduled in advance with customer confirmation.
Delivery charges vary based on location, product size/weight, and urgency.
Exact delivery fees will be communicated to you at checkout or during order confirmation.
Customers will receive a confirmation message or email with estimated delivery time once the order is dispatched.
For physical products, a receipt or delivery note will be provided upon handover.
While we strive to meet all delivery timelines, EGYPT TOP LIGHT is not liable for delays due to:
Force majeure events (e.g., weather conditions, strikes, road closures)
Inaccurate customer information
Unreachable delivery address
Customers will be notified promptly in case of any expected delay.
If the delivery fails due to the customer's unavailability or incorrect address, we may attempt a second delivery (additional charges may apply).
If repeated attempts fail, the order may be canceled and a refund issued minus delivery and handling fees.
For questions or special delivery requests, please contact our customer support:
