At EGYPT TOP LIGHT, we strive to ensure our customers are completely satisfied with our products and services. However, if you are not entirely happy with your purchase, we offer the following refund policy:
Refunds may be granted under the following conditions:
The product or service was not delivered as described
The item arrived damaged or defective
The service was canceled by the company due to unforeseen circumstances
The customer submitted a valid cancellation request within the allowed time frame
To request a refund, please:
Contact us within 7 days of receiving the product or service
Provide proof of purchase (invoice, receipt, or order number)
Provide a clear explanation and, if applicable, photographic evidence of any defect
Approved refunds will be issued using the original method of payment
Refunds may take up to 14 business days to process
In case of cash on delivery, a bank account may be requested for the refund
The following are not eligible for refunds:
Custom-made or specially ordered items
Services already rendered in full
Delays or issues caused by incorrect customer information
Shipping and delivery fees are non-refundable, unless the return is due to our error
If a return is required, the customer may be responsible for return shipping costs
For any refund-related inquiries, please contact our support team at:
